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Privacy Policy

Returns Policy

1.0 If you wish to return a faulty product under the 12 month guarantee, please download and fill in the returns form in the section below.
1.1 Under distance selling regulations, you must notify us, by email, no later than 7 working days from the date of order receipt.
1.2 Only products purchased directly from www.vtech.co.uk are eligible for a refund under the Rights to Cancel.
1.3 If you would like to return your VTech product, then please ensure that you have contacted our consumer services department and received a customer reference number before sending it back. The consumer services contact number is: 01235 546810. Or alternatively please click here to email.
1.4 Unfortunately whilst VTech are happy to answer any queries on the product(s), we are unable to uphold any warranty claim on items purchased via eBay or other online auction sites. Our warranty is valid only for the original purchaser of products which are purchased from a VTech authorised retailer and is not transferable to another individual or company through unofficial outlets such as eBay. Any warranty queries for items purchased through online auction websites should be directed back to the seller for consideration.

Returns Form

If you would like to return your VTech product, then please ensure that you have contacted our consumer services department and received a customer reference number before sending it back.

The consumer services contact number is: 01235 546810. Or alternatively please click here to email.
If returning a product for exchange, please download and complete the attached returns form and include with your product to the address printed on the form.
Returns Form.
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