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Product Safety

WARNING: 2 VTech toys have quality defects and have been removed from sale

Shake & Sing Elephant – ref VTech 1848XX- 4 digits model ID engraved on the toy: 1848



In some extreme cases (strong torsion or violent fall), one of the rotating ears of the elephant can detach to reveal a small metal rod (not sharp) partially covered with a white plastic sheath. This metal rod remains attached to the head of the elephant. It measures about 2 mm in diameter and 2 to 4 mm long. If the child comes into contact with this rod, it may cause a small pain but - according to our tests - no skin breakage or other serious injury.


So far, no one has reported any incident or injury to us due to the use of the toy. However, for the sake of quality, we prefer to withdraw the product from the sale. If you have one of these rattles, we advise you - as a precaution - to remove this toy from your child's reach and return it to us for exchange.


Attention: only batch numbers VT5445 to VT7096 present a possible problem; following the first defects noted, we modified the design of the toy and modified the metal rod. The batch number is engraved above the bar code on the back of the box as well as inside the battery compartment cover. We invite you to check this lot number before deciding to return your toy. However, if you are unable to identify this number, or if you are still worried and prefer to return your toy although it does not correspond to the identified batch numbers, we will exchange it without discussion.




To exchange your product, please contact us by email to consumer_services@vtech.com or call 01235 546810 and a member of our team will be able to assist you.




Pack and Go Travel Mobile – VTech Item # 5030xx - 4 digits model ID engraved on the toy: 5030




The clamp that attaches the mobile on a crib or on a playpen consists of 2 pieces of white & orange plastic:




After a few months of use, the white part may show signs of cracking and weaken the clamp.


To date we haven't received any consumer complaint in UK, and no incident have been reported elsewhere so far. But-as a precaution- we have decided to withdraw the product from the sale.


If you have one of these mobiles and if you still use it with its arm and clamp, we advise you to regularly monitor the condition of the clamp. If a crack appears, we recommend that you immediately remove this toy from your child's reach and return it to us for exchange.


If you no longer use the arm and clamp, but still use the music box attached to the stroller by a big green clip, you can continue this use without any risk.


Whatever the situation, if you are worried and prefer to return your toy, even if it has no apparent defect, do not hesitate, we will exchange it without discussion against an equivalent toy.


To exchange your product, please contact us by email to consumer_services@vtech.com or call 01235 546810 and a member of our team will be able to assist you.

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