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What to Do If You Forgot Your Parent Account Password

You will be asked for your Parent Account login information at certain times (for example, when you're purchasing apps or registering a new tablet under an existing Parent Account). If you forgot your password, follow the instructions below to reset it and create a new one.

Step 1

Touch the "Forgot your password?" link on the login screen.

When you are prompted to confirm if you would like to reset your password, touch "Yes".

You will need to pass a CAPTCHA verification test on the next screen. This is a common procedure to prevent automated programs from sending you spam.

Step 2

When you see the screen below, tap the box next to "I'm not a robot", and follow the on-screen instructions to select all the images that fit the stated rule.

When you've selected all the correct images, tap the "Verify" button.

The system may present a second set of images and a new rule. If the puzzle is difficult to figure out, tap the reload icon in the lower left, or if you are visually impaired tap the headphone icon for an auditory test.

Note: If you have difficulty selecting an image, tap slightly harder.

Once you've successfully passed the test, a tick will appear next to the box that says "I'm not a robot". Now you can touch "OK".

A pop-up window will appear to let you know to check your email. Touch "OK" again.

If you do not receive the email within an hour, check your junk mail box.

If you still do not receive the email or the email was sent to an address that is no longer valid, please contact VTech's Customer Service department for assistance.

Step 3

An email will be sent to your email address with further instructions. Click the link to open the link in a browser.

Enter a new password and repeat it in the "Confirm New Password" field. Touch "OK" when you're done.

Your new password must be at least 8 characters in length, contain both upper and lower case letters, and have a number in it.

You'll see a message saying that your password was successfully updated.
(InnoTab MAX users can ignore the instruction to restart Learning Lodge as this is meant for consumers who access Learning Lodge through their computers.)

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